Company Policies

Explore CalTel Policies page for comprehensive information on our terms of service, privacy policy, and other essential guidelines. These policies govern your use of our platform and demonstrate our commitment to transparency and protecting your privacy. If you have any questions, feel free to reach out – we’re here to help.

Call Before You Dig! 811

DIYer If you're a homeowner, DIYer, or weekend warrior, click the button above to ensure you stay safe during your next project! Contractor If you're a contractor or professional excavator, click the button above to ensure you and your crew stay safe on the jobsite!...

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Inside Wire Policies

Inside Wire (IW) Definition Inside Wire (IW) consists of all wiring and materials on the customer's side of the demarcation point determined by Calaveras Telephone Company (CalTel) in accordance with the rules and regulations of the California Public Utilities...

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Name and Address Disclosure

The Federal Communications Commission (FCC) requires us to give your billing name and address (BNA) to "interstate service providers". Interstate service providers are usually long distance companies, but they also include pay phone owners, long distance resellers,...

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Internet Services Agreement

CalTel Agreement for Internet Services CalTel Connections d/b/a CalTel offers Internet access service ("Service") to customers in accordance with the terms and conditions of this Agreement ("Agreement"). CalTel reserves the unilateral right to amend this Agreement....

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CalTel Network Neutrality & Open Internet

Network Management Practices Blocking: We do not block or filter any lawful content, applications, or services other than what is outlined in the 'Application Specific Behavior' section mentioned below. We do not prohibit the use of any non-harmful or legal device on...

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Copyright Infringement Policy

CalTel Policies for Considering Trademark and/or Copyright Infringement Claims Made To Calaveras Internet Company.I. Copyright Claims. Caltel Internet (hereinafter "CIC") will request the Complaining Party to substantiate a copyright claim by providing CIC with the...

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Privacy Policy

Read This Privacy Policy Carefully Before Using Our Websites Our Commitment to Privacy.We do not sell your personal information to third parties without your consent. Calaveras Telephone Company (“CALTEL”) is committed to respecting the privacy rights of our...

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