Effective Date: September 22, 2016
California customers, pursuant to California Civil Code § 1798.83, have a right to obtain a list of all personal information that CALTEL may have disclosed to related companies for marketing purposes or to unaffiliated third parties for their own marketing purposes. CALTEL, to the extent authorized by state and federal law including regulations of the Federal Communications Commission and the California Public Utilities Commission, shares personal information between its agents for its own marketing purposes, but CALTEL does not disclose customers' personal information to third parties for the third parties' direct marketing purposes. A California customer may contact CALTEL and request the general list of information shared and the companies among which it is shared. This request may be made by contacting us at 1-800-253-2511, e-mailing us at firstname.lastname@example.org, or sending any correspondence to:
Calaveras Telephone Company
P.O. Box 37
Copperopolis, CA 95228
We collect information about users of our products or services in the normal course of our business, and through our Site. When you visit or browse our Site, you may provide us with personal information that can be directly associated with a specific person or entity, website use information regarding a group or category of services or customers. We may also collect information from other sources and combine it with your account information:
We collect information you give us when you purchase, contract for, or use a CALTEL product or services. We also collect additional information when you place a call on your phone. This information is used for service provisioning and billing purposes so you can be appropriately served and charged for services (and, in some cases, to investigate fraudulent uses). For example, we may collect:
- E-mail address, content of e-mail messages, and responses
- Credit card number
- Social Security number
- Employer information
- Date of birth
- Driver's license number
- Telephone numbers
- Other personal information (e.g., mother's maiden name)
We may obtain information about you from outside sources and add it or combine it with your account information. For example, we may receive credit information when you decide to subscribe to one of our services. We may also use marketing information from third parties to help us better serve you or inform you about other products or services. We sometimes receive updated delivery and address information from our shippers or other sources. We also receive information from agents from whom you purchase our products and services.
We use your personal and website use information in order to provide optimal customer service, engage in our business activities, and inform you about other products or services.
We do not share your personal information with any third parties without your consent. We may use your personal information to verify your identity, check your qualifications for services, or to follow up with transactions initiated on the Site. We may also use your contact information to send you additional information about CALTEL. If at any time you do not wish to receive these communications, please let us know (see contact information below). When we use other agents, contractors, or companies to perform services on our behalf, we advise them that they are to protect your confidential information, and not disclose such information except in limited circumstances.
We use aggregate information to analyze our Site traffic, but we do not examine this information for individually identifying information. We may use anonymous IP addresses to help diagnose problems with our server, administer our site, or display website content according to your preferences.
Information about our users, including personal information, may be disclosed as part of any merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the unlikely event of an insolvency, bankruptcy, or receivership in which personal information would be transferred as one of the business assets of the company.
We will disclose personal information only if required to do so by law or in good-faith belief that we need to do so to (1) conform or adhere to legal requirements, (2) protect and defend the rights or property of CALTEL or the users of the Site, or (3) act in case of emergency to protect the safety of the public or users of the Site.
Under federal law, you have the right and CALTEL has the duty to ensure the confidentiality of information about your telephone usage, the types of services purchased, who you call, telephone usage, bill summary, and current charges. This information is sometimes referred to as "Customer Proprietary Network Information," or "CPNI." CALTEL does not disclose this information with outside affiliates other than CALTEL's authorized agents. Before we share your information with any person or entity other than CALTEL's authorized agents, we will first notify you of your rights under the law, describe how we intend to use the CPNI and give you the option to opt-out of such information usage.
Our Site is a general audience site, and we do not direct any of our content specifically at children under 13 years of age. We understand and are committed to respecting the sensitive nature of children's privacy online. We also recognize that many parents purchase products and services for family use, including use by children under the age of 13, without our knowledge. Any information collected from such accounts would appear to CALTEL as the personal information of the subscribing adult customer, and will be treated as such under this Policy. If we make available offers and products online where a child informs us that he or she is under the age of 13, or we otherwise learn or have reason to suspect that a Site user is under 13, we will ask a parent to confirm his/her consent in advance of further collection, use or disclosure of personal information from that child. At any time, parents may review the personal information collected, ask to have it deleted, and refuse to allow any further collection or use of the child's information.
If you call 911 for emergency services, we provide your location to a public safety answering location, emergency dispatch provider, fire services, law enforcement officials, or hospital emergency or trauma care facility. The law may permit us to disclose the location of a device on our network without a user's consent to (1) a user's legal guardian or member of user's immediate family; (2) database management services or information providers solely to assist in delivering emergency services; or (3) a government entity if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure without delay.
We maintain a variety of physical, electronic, and procedural safeguards to prevent the loss, misuse, and alteration of the information that we obtain from you, but we cannot guarantee our ability to prevent loss, misuse, or alteration.
The Site may contain links to other websites. If you choose to visit other websites, our Policy is no longer effect. We are not responsible for the privacy practices or content of other websites, and it is your responsibility to review the privacy policies of other websites to ensure that you agree to their policies.
CALTEL may revise, amend, or modify this Policy from time to time. Notice of any revision, amendment, or modification will be posted on the Site, and/or on your start pages and/or by email and/or in mailings to your primary CALTEL email account and will be effective on the date noted in the posting. This Policy may not be amended or modified by you except by means of a written document signed by both you and an authorized representative of CALTEL. By continuing to use CALTEL's services and products after the amendments are effective, you accept and agree to abide by them.
If you have any questions, comments or complaints concerning this Policy, please contact us at 1-800-253-2511, e-mail us at email@example.com, or sending any correspondence to:
Calaveras Telephone Company
P.O. Box 37
Copperopolis, CA 95228